Too much information

Rather than spending the day out with the masses bargain hunting on this Boxing Day, I opted to spend the day in cleaning and organizing - chores that are long overdue considering that I had clean, folded laundry on the loveseat in my bedroom for 3 weeks, a bathroom that is icky, dustbunnies threatening to take over and a dresser top that I hadn't seen in what seems like forever because it's been covered by bills and assorted other ephemera.

In the process of balancing my accounts on Quicken (I'm a geek, yes I am) I realized that I had double-paid my last Visa statement so I called to have the payment reversed. Mary Beth, the friendly agent who helped me, asked me how my Christmas was, and then proceeded to tell me that her boyfriend of 2 weeks met her family for the first time - on his insistence - and wanted her to ask her family what they thought of him. I wasn't prepared for that much information - never mind the fact that the sound on her headset was really loud and it felt like she was yelling at me on the receiving end. I was a little uncomfortable because I felt like I had to engage in the conversation she had started or seem rude.

All I wanted was to have my payment reversed and to wait in silence while she worked her magic - is that too much to ask? It seemed rather unprofessional too - to talk to a client on the phone about your personal life. So it makes me wonder whether she was chatty like that with everyone. Or did she see from my account information that I was in her peer group so felt like she could share with me like a girlfriend? It's not like we had an established relationship like, say a hair stylist and a client. In this instance, I'm totally game to carry on a personal conversation, but a one-off with an agent over the phone? A little weird.

All this to say that I'm a dope for over-paying my Visa and if you're a customer service agent, I don't want or need to know about your personal life please and thank you.